Terms and Conditions

Welcome to CustomizeGuru! By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

1. General Information

These Terms and Conditions govern your use of the CustomizeGuru website (the “Site”) and all related services and products offered by CustomizeGuru. By using our site, you agree to be bound by these terms, as well as our Privacy Policy and Shipping Policy.

2. Eligibility

By placing an order on CustomizeGuru, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

3. Products and Customization

  • All products available on CustomizeGuru are customizable according to customer preferences. Please review your customization choices carefully before placing your order.
  • While we strive to display the colors and design of our products as accurately as possible, variations in monitor displays and other technical factors may result in slight differences between the online image and the actual product.
  • Customization Restrictions: Offensive or inappropriate content for customization will not be accepted. CustomizeGuru reserves the right to refuse orders that violate our policies or values.

4. Order and Payment

  • Order Confirmation: Once your order is placed, you will receive an order confirmation via email. It is your responsibility to review the order details and inform us immediately if any corrections are needed.
  • Payment Methods: We accept all major credit/debit cards, net banking, UPI, and other payment methods as available on the site at checkout.
  • Payment Security: All payments are securely processed through trusted third-party payment gateways. CustomizeGuru does not store your payment information.

5. Shipping and Delivery

  • Processing Time: Orders are processed within 2-4 business days (excluding weekends and holidays).
  • Delivery Timeline: Shipping times depend on the shipping method chosen at checkout. Please refer to our Shipping Policy for more details.
  • International Shipping: For international orders, customs duties, taxes, and fees are the responsibility of the customer.

6. Returns, Refunds, and Exchanges

  • Customized Products: Since all products are customized to your specifications, we do not accept returns or exchanges unless the product arrives damaged or defective.
  • Damaged or Defective Items: If your product is damaged or defective upon arrival, you must contact us within 48 hours of delivery with photo evidence. We will offer a replacement or refund at our discretion.
  • Refund Policy: Refunds will only be processed for damaged or defective products and will be issued through the original payment method.

7. Intellectual Property

  • All content on the CustomizeGuru website, including product images, designs, logos, and text, is the property of CustomizeGuru and is protected by intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

8. User Conduct

By using this website, you agree not to:

  • Engage in fraudulent or illegal activity.
  • Interfere with or disrupt the website, servers, or networks.
  • Use the site for any purpose other than purchasing and interacting with CustomizeGuru’s services.
  • Attempt to bypass any security measures in place to protect the site.

9. Limitation of Liability

CustomizeGuru will not be liable for any indirect, incidental, or consequential damages arising from the use of our products, website, or services. Our liability is limited to the value of the product purchased.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the site after any changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from your use of the website or services will be subject to the exclusive jurisdiction of the courts in [Your City], India.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at: